How to Comply with Crisis Detection — CA Companion Chatbot Act

Implement crisis detection and response for companion chatbots.

Implementation steps

1. Identify chatbots that qualify as companion chatbots under the law.
2. Implement detection for crisis or self-harm indicators.
3. Route at-risk users to human support or crisis resources.
4. Document and test the flow.
5. Train support and update as needed.

Evidence needed

• Crisis detection design
• Escalation flow
• Testing

Passing criteria

• Detection in place
• Escalation working
• Documented